Virtual troopers aim to keep Central Florida roads safe and clear

Virtual troopers aim to keep Florida roads safe

The Central Florida Expressway Authority, in partnership with the Florida Highway Patrol, has launched a new program to help clear minor crashes faster and reduce secondary accidents.

ORLANDO, Fla. - The Central Florida Expressway Authority, in partnership with the Florida Highway Patrol, has launched a new program to help clear minor crashes faster and reduce secondary accidents.

The initiative, called the "Desk Trooper Program," connects drivers involved in minor accidents with troopers virtually, allowing investigations to be conducted remotely.

Rolled out just in time for the busy holiday travel season, the program is designed to minimize road congestion and get drivers back on their way quickly.

"We know our call volume can increase with crashes, especially during the holidays," said Lt. Tara Crescenzi, a spokesperson for the Florida Highway Patrol.

The program applies to crashes that meet specific criteria: no injuries, no roadblocks, no commercial vehicles, and no need for towing. Both drivers must also have valid licenses.

When drivers call *347, they are connected to a trooper who conducts the investigation via a video link.

"It’s like FaceTime," Lt. Crescenzi explained. "Once you click the link, it asks for permission to access your audio, visual, and exact location."