KUA Warns of Utility Bill Phone Scam

KISSIMMEE, Fla. (WOFL FOX 35) - Kissimmee Utility Authority is warning its customers of a bill payment scam.

In each case, customers were contacted by phone from individuals claiming to be from KUA and advising of a past due balance on their utility bill. Even though the customers are not behind, the scammers warn that service will be shut off immediately, unless the customer makes a payment.

In one case, the scammers were successful in obtaining $1,000 from an unsuspecting business customer.

KUA provides a mailed past-due notice and an automated reminder call before terminating service, but never demands direct payment over the telephone.

The calls were originating from three telephone numbers, 844-778-6633, 844-652-4224 and 844-654-7677.

“Scams like this are all too common and the individuals behind them continue to find new ways to trick good people out of their money,” said Susan Postans, KUA’s vice president of customer service. “We encourage our customers to always ask questions before they provide personal information.”